Teleperformance SE (RCF)

Profile

https://www.tp.com

Teleperformance SE is a French multinational leader in digital business services and business process outsourcing. Founded in 1978 by Daniel Julien and headquartered in Paris, it combines advanced AI technologies with human expertise to deliver customer experience management, technical assistance, back-office operations, and digital transformation solutions across nearly 100 countries and over 170 markets, serving clients in more than 300 languages. The company operates primarily in two segments: core services, which account for the majority of revenue through customer relations, acquisition, and integrated business process management (85.5%), and specialized services including online interpreting, visa management, debt collection, and recruitment outsourcing (14.5%). With nearly 490,000 employees as of late 2024, Teleperformance SE supports key sectors such as financial services (42%), administrative and government (35%), telecommunications (17%), and retail (6%), enabling global brands and agencies to optimize interactions and streamline operations. Its AI-powered platforms like TP.ai FAB enhance efficiency, fostering innovation in customer care, trust and safety, and content moderation worldwide. Teleperformance SE plays a pivotal role in the outsourcing industry, driving scalable, empathetic digital solutions for evolving business needs.